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Sagar is not only known for the quality and taste
of its food, One of the major reasons for our
clients continued years long loyalty is Our Service.
At Sagar, we understand our customers in a much
better way. Special care is taken to provide various
services to our clients. The fact that our CMD,
Mr Jayaraman Banan, himself stands at the gate
of our defence colony outlet to greet the customers,
reflects the importance we give to Service in
our organisation.
To ensure that our customers get the best value
for their money, we follow various systems within
our organisation :
| 1. |
Recruitement
and Training
The people recruited as service personel
are given special onsite trainings and inductions.
Courteousness, politeness and simplicity
are very important virtues which we look
for while recruitting people in our service
department.
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| 2. |
Two
Tier System
We have developed a unique two tier system
of Service. There are three or four Supervispors
managers on each floor who interact with
the customer and take orders. They are generally
well mannered, cultured and pleasing personalities.
Once the order has been Placed they interact
with a team assigned to them to serve the
order. So the second team serves the order
under the supervision of the Supervisor.
This unique system ensures smooth interaction
with client without any miscommunications
and is highly appreciated by our clients.
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| 3. |
Hygiene
The entire outlet is properly washed everyday
to ensure proper hygeine. Proper care is
taken to ensure that all service personel
look fresh, warm and clean.
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| 4. |
Customer
-the king
At Sagar, we believe that customer is the
king and should be given the best deal.
Our top management interacts with our clients
on daily basis to take their feedback and
accordingly suggestive follow up action
to taken.
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| 5. |
Routine
Checkups
To maintain and ensure proper service to
our clients is one of the major job profiles
of the branch manager at each Sagar outlet.
In addition to this, Our top management
pays regular visits to various branches
to ensure the quality of the food and the
service being provided to our customers.
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