| 'Swagath'
is known amongst its clients for the taste and
quality of its products. We deliver high quality
products at the most competitive price.
Our Quality control policy is summed up in the
following statement of our Chairman : "Quality
is never an accident. It is the result of planning,
team work and a commitment to excellence."
Mr.Jayaram Banan, our Chairman, has practically
imbibed the above principle in his day to day
life and business.
General:
We ensure that we meet all the rules and regulations
related to the safety and health of our clients.
We work within the frame work of the law of the
land.
Readiness:
The manager on duty checks to ensure that entire
outlet has been properly washed and cleaned in
the morning before the operations begin. This
goes for the kitchen as well as the customers
area.
Testing:
Another important quality control measure performed
by our manager is to check and ensure that the
critical food areas have been checked for proper
temperatures and taste. This testing maintains
consistent quality and taste for our customers
and it helps us to identify a problem so that
it can be rectified well in time.
Surprise Visits:
Surprise visits are conducted by our top management
at various outlets. This is to check a cross section
of things such as staffing levels, sanitation,
customer services, food preparation and presentation.
Hygeine:
Extra care is taken to ensure proper hygeine both
while preparing as well as serving the food.
Ingredients- (Procurement):
We use the highest quality of raw material for
our preparations and donot compromise on any conditions.
Further we keep a check to ensure the nutritious
value of the ingredients.
Training :
Our staff both in kitchen and in service area
is trained for their specific jobs. This is to
ensure similarity in taste and service in all
our outlets.
Customers:
Finally, Our esteemed customers are our ultimate
barometer. We listen to their suggestions and
ideas with open mind and implement them if possible.
Our top management believes in first hand information
and is very aggressive in interaction with the
clients. This practice has helped and is continuosly
helping us in maintaining and further improving
the taste and quality of our products.
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